Hitachi Construction Machinery Australia Pty Ltd © 2018. All Rights Reserved.

Technical Support Representative | Perth

  • Location:Western Australia | Perth
  • Category:Service, Maintenance & Trades | Other
  • Reference ID:1041630
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Job posted: 26/04/2019
Applications close: Ongoing



  • Provide solutions to our customers technical issues
  • Long Term & Progressive Career Opportunity with Leading Global OEM
  • An attractive salary package + company vehicle

Position Details:

About Us

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

About the Role

Due to an increase in demand our Perth (Forrestdale) Branch is looking to for a Technical Support Representative to join the Customer Support Team. This role will see you travelling throughout WA providing expertise diagnostic support to our customers with technical issues and creating solutions to meet their needs. Reporting to the Customer Support Manager, the main responsibilities include:

  • Supporting Hitachi equipment and our customers
  • Performing diagnostic evaluations, trouble shooting and fault finding
  • Performing hydraulic testing and customer reports
  • Working with internal departments to provide high levels of service
  • Promoting parts and service in line with branch sales and margin targets
  • Assisting HCA technicians with technical faults on all HCA equipment range

Skills & Experience

To be successful in this role you will hold relevant Heavy Diesel trade qualifications. You will also have:

  • Excellent technical knowledge of construction / mining equipment
  • Excellent computer literacy skills including knowledge of Microsoft Excel.
  • Good communication and customer service skills
  • Ability to travel as required in line with customer needs


In return for your hard work and dedication we can offer you:

  • An attractive salary package + company vehicle
  • Access to free OEM training and benefits
  • Excellent safe working conditions
  • Culture focused on recognition of effort
  • Exclusive staff discounts on a range of Hitachi products
  • A supportive management team that understands the needs of their employees!

So, what are you waiting for? Click on APPLY and join the HCA team.

We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

  • Location: Western Australia | Perth
  • Category: Service, Maintenance & Trades | Other
  • Reference ID:1041630