Hitachi Construction Machinery Australia Pty Ltd © 2018. All Rights Reserved.

Service Coordinator | Adelaide

  • Location:South Australia | Adelaide
  • Category:Administration & Office Support | Service Administration
  • Reference ID:1036420
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Job posted: 23/01/2019
Applications close: Ongoing



  • Leading OEM for Construction & Mining Equipment
  • Work alongside a friendly, collaborative team!
  • Permanent Full Time Role with job security and stability

Position Details:

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. With a solid network of branches nationally, we service a multitude of customers, including construction, agriculture, quarry, forestry and mining with leading OEM equipment and after sales support.

The Role

With strong growth in our Service division, HCA's Adelaide branch is currently seeking an experienced and enthusiastic Service Coordinator to join the team. This role will be best suited to someone who enjoys varied work in a friendly and successfully busy work environment. You will be an influential member of the team coordinating service personnel and working cross-departmentally to ensure the efficient scheduling and planning of our labour service delivery to meet and exceed customer requirements.

Reporting directly to the Service Supervisor, your responsibilities will also include:

  • Managing all scheduled and non-scheduled work of a service vehicle to ensure efficient utilisation of labour, equipment and resources to effectively deliver the services required by customer support staff and retail customers
  • Provide timely and accurate quotations and work orders for retail and service exchange jobs, delivery notices and service documentation in line with company processes
  • Manage service personnel and manage administration for the service truck including timesheets, service reports, job preparation and invoicing
  • Update and maintain company service databases, registers and field service fleet vehicles
  • Submit detailed reports on behalf of the branch to both Hitachi/Bell for product improvements and resolving of customer issues.

To be successful in your application you will need:

  • Excellent communication & customer service skills.
  • High level of enthusiasm, motivation and a preparedness to go the extra mile.
  • Experience in similar role with demonstrated experience in planning and scheduling of field service mechanical technicians (or similar).
  • Technical knowledge of earthmoving equipment would be advantageous
  • Sound administration and database management experience
  • Safety Conscious - A strong, developed awareness and commitment to personal and peer health and safety

The successful candidate will be someone who has the ability to work well under pressure and enjoys the challenges of working in a busy field service department. Your ability to multitask and your attention to detail will be essential.  

What's in it for you?

  • Earn a Great $$$ Competitive Package + Super + Company Biannual Bonus!
  • Rewarding employee benefits including exclusive staff discounts with industry partners!
  • Supportive management who value employee morale and your input in finding innovative ways to achieving success
  • Continuous training and upskilling with access to the latest technologies with a leading OEM

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and genuinely value diversity at our company.

  • Location: South Australia | Adelaide
  • Category: Administration & Office Support | Service Administration
  • Reference ID:1036420