Hitachi Construction Machinery Australia Pty Ltd © 2018. All Rights Reserved.

Service Advisor - Auckland

  • Location:Auckland
  • Category:Service, Maintenance & Trades | Other
  • Reference ID:1041208
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Job posted: 01/05/2019
Applications close: Ongoing
Ongoing

Ongoing

RC001082

  • Join a world-class company & showcase your passion for Sales & Service!
  • Full Time Permanent Position in our Auckland Branch
  • Great Career Development Opportunity

Position Details:

CablePrice NZ Ltd is the exclusive authorised dealer in New Zealand for Hitachi Construction Machinery, John Deere Construction and Forestry Equipment, Bell Equipment, HSC Cranes and McCloskey Equipment. We are also an authorised Service Dealer for Scania Trucks and Buses. With a proud history of over 60 years in the industry, we employ around 400 staff, have 15 branches nationwide and continue to work together to drive towards a strong future.

Due to the continued success at CablePrice (NZ) Ltd we have an exciting opportunity for a new Service Advisor. This new role is integral to the success of CablePrice and we are looking for someone who want to work with the best, are passionate about excellent customer service and want a successful future with CablePrice.

The Service Advisor is responsible for providing a complete solution for the delivery of maintenance of service work to customers to ensure the customer experience is positive and maximised. You can be part of a wonderful new solution for customers and you get to work with some great people.

You will become the single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.

Reporting to the Service Manager, your main responsibilities will include:

  • Work on after sales profitability using professional sales techniques
  • Work closely with the workshop to maximise utilisation of resources
  • Manage the work in progress (WIP) in partnership with the workshop
  • Liaise with customers professionally both in person and by phone and keep them informed of progress with any jobs
  • Proactive service scheduling

To be successful in this role, the Ideal Candidate will have:

  • Demonstrated sales and customer service experience - strong stakeholder engagement capabilities is essential 
  • Genuine desire to deliver quality service as you develop and maintain positive relationships with customers
  • A motivated and ambitious commitment to meet and exceed sales targets whilst engaging with all parts of the business
  • Strategic and Analytical capability to assess value, including the use of CRM
  • Confident, courteous and professional communication and presentation skills
  • Self-motivated and the ability to work autonomously and a current driver's license

Knowledge of the automotive or heavy transport industry would be desirable and will prove beneficial.

What's in it for you? CablePrice (NZ) Ltd is offering:

  • A rewarding & competitive remuneration package in line with that of middle management
  • Discounted health insurance premiums with Southern Cross
  • An opportunity to work for a well-established, reputable company
  • Well-equipped, modern facilities and access to the latest technologies
  • Interesting and varied work in a supportive team environment
  • The opportunity to further progress within the company with ongoing coaching and career development opportunities. 

Our people are the key to making CablePrice a successful company. We encourage an innovative, fun work environment and a positive culture. Our people are actively engaged, motivated and we work hard to keep it that way.

The position advertised above would suit someone who is professional, proactive and self-motivated. If this sounds like the perfect role for you, then click APPLY NOW and submit your resume for consideration.

  • Location: Auckland
  • Category: Service, Maintenance & Trades | Other
  • Reference ID:1041208