Hitachi Construction Machinery Australia Pty Ltd © 2018. All Rights Reserved.

Customer Support Representative - Mackay

  • Location:Queensland | Mackay
  • Category:CEO & General Management | General/Business Unit Management
  • Reference ID:1035669
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Job posted: 10/01/2019
Applications close: Ongoing



  • Consider yourself to be personable & professional?
  • Join our fun, friendly and successfully busy MACKAY team!
  • Drive REAL growth and lead a valued customer account

Position Details:

Hitachi Construction Machinery is a renowned manufacturer of heavy machinery, who have assembled a world class group of products and services to provide solutions for the needs of the Australian Mining, Construction, Earthmoving, Quarry and Forestry industries.

Due to successful growth, we have a new, challenging & rewarding opportunity for a Trade qualified, mechanically sound Customer Support Representative to join our Mackay branch.

Reporting directly into the Customer Support Manager, you will be working collaboratively with one of the world's major mining customers with a core focus on delivering the highest level of customer service to further strengthen our customer relationship. This role will see you assisting the customer with the delivery of projects and holistic customer support management. 

What you'll be doing:

  • Managing valued customer relationships as the first point of contact for the company, committed and connected to positively enhancing the partnership
  • Providing technical advice for the site Hitachi excavator fleet
  • Identifying and actively chasing new or potential opportunities & strategies that can improve the customers operations by promoting our service labour and components.
  • Maintaining the link between the customer and the company to ensure a high degree of service and support is maintained.
  • Management of the AMT system
  • Assist with the planning & execution of shut downs as requested

What you will need to succeed:

  • Demonstrated high-level experience in account and relationship management
  • Strong technical understanding of mining equipment
  • Analytical thinking & a creative problem solver with an innovative ability to navigate complex issues
  • Mechanical or Electrical trade qualification
  • Ability to work and maintain a disciplined schedule with minimal supervision.

What is in it for you:

  • A rewarding and lucrative salary package + company wide biannual bonus scheme
  • Fully maintained company vehicle
  • Exclusive staff discounts on a range of products and services
  • Training to ensure you are well equipped to work with industries leading machines
  • Real opportunities for personal development within a world class, dynamic company
  • A supportive management team which values your input in finding new and innovative ways of achieving success
  • Be a key member and driving force in leading OEM which genuinely ensures everyone is happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and genuinely value diversity at our company.

We have a growing team of talented and dedicated people committed to providing industry-leading machinery and reliable solutions and we are looking for a personable professional who holds a real passion for providing customer service from an operational standpoint.

If this sounds like the perfect role for you, then please visit and click APPLY NOW and submit your resume for consideration.

  • Location: Queensland | Mackay
  • Category: CEO & General Management | General/Business Unit Management
  • Reference ID:1035669